Need help with Aura Academy?

Write to contact@popstickersstudio.fr with your phone model, your iOS version and what happened.

• My stars look wrong. Stand the phone upright 2–3 m away for the body (at arm's length for a face move), in a room lit from the front, alone in the frame, and fully visible if the guide asks for the whole body. Stars are approximate markers: if a challenge fails although the move is right, you can confirm the move yourself from the result screen after three filmed takes, and write to us with the name of the move and the tip shown.
• The camera does not open. iPhone Settings → Aura Academy → Camera, then reopen the app.
• Erase my progress. Profile → Privacy and local data → Erase practice data. This cannot be undone.
• Changing phones. Your progress stays on the old phone: it is not transferred.
• Is it really free? Yes: the 50 moves, the stars and the Battle are free, with no subscription, no ads and no account. The only purchase, the Founder Pack, is optional: it adds a golden AURA-01 and a badge, and supports the project.
• Get my Founder Pack back. Profile → Founder Pack → Restore purchases, with the Apple account that made the purchase.
• Get a refund. Purchases go through Apple: request it at reportaproblem.apple.com.
• My personal data. The app collects none. For a question about a conversation with support, write to us with the subject "Personal data".